FAQs

Forward Star is a UK-based creative brand and business platform founded in 2017. We operate across fashion design, creative merchandise, and digital initiatives, delivering thoughtfully designed products and services with a focus on quality and innovation.

Forward Star (UK) Ltd. is registered in England and Wales.

Registered Address:
128 City Road, London EC1V 2NX, United Kingdom

Yes. Our digital platforms and online services are accessible globally. Physical product availability and delivery options may vary by destination.

Forward Star offers a curated range of designer apparel, printed T-shirts, creative merchandise, and limited-edition products. We also develop digital and creative initiatives aligned with fashion and design.

Yes. We welcome custom and creative requests. Customers may contact us to discuss personalized designs or customized product concepts.

We aim to work with responsible suppliers and manufacturers. Materials, production methods, and quality standards are reviewed during product development.

Orders can be placed directly through our website by selecting a product and completing the checkout process.

Available payment methods are displayed at checkout and may vary depending on location.

Yes. An order confirmation email is sent once your order is successfully placed.

International shipping is available for selected products. Shipping fees and delivery timelines are shown during checkout.

Delivery time depends on product type and destination. Estimated delivery information is provided at checkout.

Tracking details are shared via email once the order is dispatched, where applicable.

Returns are accepted for eligible products in accordance with our Returns Policy. Items must be unused and in original condition. Customized products may not be eligible for return.

Refunds are processed after the returned item is received and inspected. Processing time depends on the original payment method.

If your order arrives damaged or incorrect, please contact our support team with order details and clear photographs for assistance.

Creating an account is recommended for easier order tracking, though guest checkout may be available.

You can reach us through the Contact Us page on our website for support, business inquiries, or general communication.

Support operates during UK business hours. Response times may vary on weekends and public holidays.

Yes. Personal data is handled in accordance with our Privacy Policy and applicable data protection regulations.

Yes. Forward Star (UK) Ltd. is a registered company in the United Kingdom. Legal details are available in our Terms & Conditions.