Forward Star is committed to delivering orders in a timely and reliable manner. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are processed after successful payment confirmation. Processing time may vary depending on product type and order volume.
Orders placed on weekends or public holidays are processed on the next business day. Customized or made-to-order items may require additional preparation time.
Shipping Locations
Forward Star ships to selected domestic and international destinations. Shipping availability may vary based on location and local regulations.
Available shipping options and charges are displayed during checkout.
Delivery Time
Delivery times vary depending on the destination and selected shipping method. Estimated delivery timelines are provided at checkout for reference only.
Delivery timelines may be affected by factors outside our control, including courier delays, customs clearance, or regional restrictions.
Shipping Charges
Shipping charges are calculated at checkout based on delivery location, product weight, and selected shipping method.
Any applicable taxes, duties, or customs fees are the responsibility of the customer, unless otherwise stated.
Digital Products Delivery
Forward Star may offer digital products or digital services where applicable. Digital products are delivered electronically after successful payment confirmation.
Access details, download links, or digital content are delivered via email or made available through the customer’s account, where applicable.
Customers are responsible for ensuring that the email address provided during checkout is accurate and accessible. Forward Star is not responsible for delivery issues caused by incorrect email details, spam filtering, or email service restrictions.
Due to the nature of digital products, once access or delivery has been provided, such products may not be eligible for return or refund unless otherwise stated in the Refund and Return Policy.
Order Tracking
Tracking information is shared via email once the order has been dispatched, where tracking services are available.
Please allow time for tracking updates to reflect shipment progress.
Customs and Import Charges
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are not controlled by Forward Star and must be paid by the customer. Failure to clear customs may result in delayed or returned shipments.
Incorrect Address or Delivery Issues
Customers are responsible for providing accurate shipping information at the time of checkout.
Forward Star is not responsible for delivery issues caused by incorrect, incomplete, or outdated address details.
Delayed or Lost Shipments
While we work closely with shipping partners, delivery delays may occur due to external factors beyond our control.
If a shipment appears delayed or lost, customers may contact us for assistance with investigation and resolution.
Damaged Packages
If an order arrives damaged, customers should document the condition with clear photographs upon delivery.
Please contact our support team promptly so we can review the issue in accordance with our Returns and Refund Policy.
Policy Updates
Forward Star reserves the right to update or modify this Shipping Policy at any time without prior notice.
Any changes will take effect once published on this page.
Contact
For shipping-related questions or concerns, please contact us through the Contact Us page on our website.